Official Fairstone Customer Experience Survey Rules (the “Rules”)

BY PARTICIPATING IN THIS CONTEST ALL ENTRANTS AGREE TO BE BOUND BY THESE RULES. THE CONTEST IS INTENDED TO BE CONDUCTED SOLELY IN CANADIAN PROVINCES AND THE CONTEST RULES SHALL BE EVALUATED ACCORDING TO APPLICABLE LAW. THE CONTEST RULES SHALL BE VOID IN WHOLE OR IN PART WHERE PROHIBITED BY LAW.

THE SURVEY CONTEST

The Fairstone Financial Inc. (“Fairstone”) customer experience survey (the “Survey”) contest (the “Survey Contest”) runs from December 2, 2024 at 12:01:01 a.m. to December 18, 2024 at 11:59:59 p.m. Eastern Time (the “Survey Contest Period”). 

ELIGIBILITY

The Survey Contest is open to legal residents of Canada who are of the age of majority in the province/territory of entry, and who are an existing customer of Fairstone.

 

Employees, agents and representatives of Fairstone or its subsidiaries and affiliates, agents, advertising or promotional agencies, or any family member or anyone living in the same household with any such person, are not eligible to participate in the Contest.

SPONSOR

The sponsor of this Survey Contest is Fairstone.

PRIZES

There are three (3) prizes available to be won across Canada during the Survey Contest Period. Each prize consists of an Amazon gift card valued at $500 CAD (each a “Prize” and together, the “Prizes”). The Prize will be awarded to the selected entrant identified on the entry that is drawn. In order for a selected entrant to be declared the winner and to receive the Prize, the selected entrant is required to be a current Fairstone customer.

 

All dollar amounts in the Rules are in Canadian dollars. A Prize cannot be transferred for value and must be accepted as awarded without substitutions or transfers, except at Fairstone’s sole discretion.

 

Winners must comply with the Rules. Fairstone reserves the right to substitute any Prize for a prize of equal or greater value. Any additional costs incurred in collecting and using the Prize are the Survey winner’s responsibility. There is a maximum of one Prize awarded per Respondent (as defined below) per calendar year.

HOW TO PARTICIPATE

The Survey will be transmitted to Fairstone existing customers via email.

 

To participate, eligible customers will need to complete the Survey and include their name, email address and phone number during the Survey Contest Period (each such eligible customer, a “Respondent”), and consent to being entered into the draw (each completed Survey a “Submission”). 

NO PURCHASE REQUIRED

Receive a limit of one (1) entry into the Contest when you submit your first and last name, complete mailing address, telephone number, age, an original essay of at least 200 words on your interest in the Contest and your consent in writing to being entered into the draw in an email to: can_mkt_355_well@fairstone.ca [Subject line: Fairstone Customer Experience Survey Contest no purchase entry]. An email entry will generate one (1) entry into the Contest and must be received no later than December 18, 2024 at 11:59:59 p.m. Eastern Time. Incomplete entries are ineligible. Entries become the property of Fairstone and will not be acknowledged or returned. Your no purchase entry submission will be treated as a Respondent submission. All other Contest Rules shall apply.

 

If, at any time prior to awarding any Prize, Fairstone discovers that an entrant has attempted to register for this Contest other than in accordance with these Contest Rules, that entrant may be disqualified from the Contest.

 

Limit of one (1) entry into the Contest per Eligible Loan account (the “Account”), regardless of method of entry. Where more than one person is obligated under an Account (whether as co-borrowers or guarantors) only one entry to the Contest will be permitted.

 

All entries become the property of Fairstone. Fairstone assumes no responsibility for lost, delayed, incomplete, incomprehensible, destroyed or misdirected ballots. Fairstone will contact only those persons whose names are drawn. 

THE DRAW

After the Survey Contest Period, a random draw of Survey Contest Submissions will be made to select three (3) Respondents (each a “Selected Respondent”). The draw for three (3) Prizes will be conducted by Fairstone on January 2, at 3:00 p.m. ET. The draw will be conducted at Fairstone’s offices located at 255 Queens Ave, London, Ontario N6A 5R8.

 

The odds of winning a Prize depend upon the number of entries received by each Contest deadline. Fairstone will contact the “Selected Respondent by the telephone number and/or email address provided through the registration process. If Fairstone, acting reasonably, cannot contact a “Selected Respondent using the telephone number or email address provided on the ballot within seven business days of the draw date or if such person does not qualify, another name will be drawn. Fairstone will then make reasonable efforts to contact and qualify that person within seven further business days, failing which another name will be drawn, and so on, until 1 entrant is contacted who qualifies for the Prize before the Prize Claim Deadline (January 31, 2025).

 

ALL POTENTIAL SURVEY CONTEST WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR, WHOSE DECISIONS ARE FINAL. A SELECTED RESPONDENT IS NOT A WINNER OF ANY PRIZE, UNLESS AND UNTIL THE SELECTED RESPONDENT'S ELIGIBILITY HAS BEEN VERIFIED BY THE SPONSOR AND THE SELECTED RESPONDENT HAS BEEN NOTIFIED BY THE SPONSOR THAT VERIFICATION IS COMPLETE. 

TO WIN

The Selected Respondents will be notified via the Notification Email (defined hereunder) within five (5) business days following the draw.

 

Fairstone will send an email to each Selected Respondent (the “Notification Email”) using the address that the Selected Respondent provided in the Survey. A declaration and release form (the “Release Form”), which includes a mathematical skill-testing question (the “Skill-Testing Question”), will be attached to the Notification Email and will need to be completed and returned by the Selected Respondent within the timeframe indicated below. In the event that the Selected Respondent does not reply to the Notification Email, fails to sign and return the Release Form, or fails to correctly answer the Skill-Testing Question via email, all within seven (7) business days of the Notification Email being sent, it will forfeit the Prize. A redraw from the remaining Survey Contest Submissions will then occur.

 

The Prizes will be distributed to each Selected Respondent electronically (by email).

 

The Release Form contains the Selected Respondent’s consent to (1) be contacted for research purposes and (2) the use of his or her name, address and/or photograph in advertising or other publicity by Fairstone, its agencies, or its third-party service providers, without any payment or other compensation to the Selected Respondent. The usage indicated in (2) may include without limitation, publication on the Fairstone website(s), microsite(s) and e-newsletters, among other locations, of the Selected Respondent’s name, the fact that the Selected Respondent is or was a Fairstone customer, that Selected Respondent is a Prize winner, any other basic biographical details the Selected Respondent provides to Fairstone representatives when claiming the Prize, and any statements the Selected Respondent makes to Fairstone representatives regarding the Prize, the Survey Contest, or his or her thoughts/feelings about winning the Prize (which may be quoted in a complete or an abridged format).

GENERAL TERMS AND CONDITIONS

Fairstone, its officers, directors, employees, agents, promotional agencies, venue owners, event or sponsorship partners and prize suppliers and their subsidiaries, related or affiliated entities and each of their respective successors and assigns (the “Released Parties”) are not responsible for any human or computer-generated or other technical error in the administration of the Survey or of the Survey Contest; the unavailability of Survey websites; transmission errors resulting in the loss of submissions; incomplete submissions, or for erroneous potential winner or winner announcements. Furthermore, the Released Parties not responsible for and are not liable for: (i) misdirected or delayed mail or e-mail; (ii) telephone, telecommunications, hardware or third party software malfunctions, failures, or difficulties of any kind; (iii) any condition caused by events beyond the Sponsor's control that may cause the Survey Contest to be disrupted, corrupted or terminated; (iv) any injuries, losses, or damages of any kind arising in connection with or as a result of participating in the Contest or use of the prize; or (iv) any printing or typographical errors in any materials associated with the Survey Contest. Survey Respondents forever release and discharge the Released Parties from any and all actions, causes of action, claims, costs and payments for damages, loss, injury, or death, however occurring, as a result of the participation in this Survey Contest or acceptance and usage of the Prize.

 

Survey Contest Submissions are subject to verification by Fairstone. Any Survey Contest Submission form that is, in Fairstone’s opinion, fraudulent, incomplete, mutilated, contains inappropriate language or content, or that does not allow Fairstone to correctly identify the Selected Respondent will be rejected and will not entitle the individual to a Prize. Any person who enters or tries to enter the Contest in a manner which is unfair to the other entrants will be automatically disqualified and may be referred to the appropriate authorities.

 

This Survey and the Survey Contest are subject to all applicable federal, provincial and municipal laws and regulations and are void where prohibited.

 

By completing the Survey and by entering the Survey Contest, each Respondent agrees:

a)    to be bound by the Rules and the decisions of Fairstone, which decisions shall be final and binding;

b)    to the unrestricted use, by the Fairstone, in its discretion, or its agents, of his/her name and/or likeness, address, city/province or territory of residence, photograph, picture, portrait, voice, and ideas for advertising, promotional purposes, and/or trade and/or any other purpose in any media or format now or hereafter known without further compensation, permission, or notification, other than the value of the prize offered;

c)     to sign the Release Form granting and acknowledging the rights of the sponsor, in its discretion, or its agents, to publish or broadcast the Selected Respondent's picture, portrait, likeness, name, address, voice and statements for publicity purposes, without any further compensation, other than the value of the prize offered;

d)    the Selected Respondent will sign the Release Form, or such other supporting documentation that Fairstone may request, to give effect to such release upon request by Fairstone;

e)    to forever release and discharge the Released Parties from any and all actions, causes of action, claims, costs and payments for damages, loss, injury, or death, however occurring, as a result of the participation in this Survey Contest or acceptance and usage of the Prize;

f)      that Fairstone is not responsible for any error, omission, interruption, defect or delay in transmission or communication; technical or mechanical malfunctions; failures or malfunctions of phones, phone lines, or telephone systems; interrupted or unavailable cable or satellite systems; errors in the Rules, in any Survey-related advertisements or other materials; failures of electronic equipment, computer hardware or software; or inaccurate entry information, whether caused by equipment, programming used in this Survey or Survey Contest, human processing error, or otherwise:

g)    that Fairstone reserves the right to terminate or suspend the Survey or Survey Contest in whole or in part, and at Fairstone's discretion, award none, some or all of the Pprizes in a random draw from all Submissions received during any Survey Contest Period, for any reason, including, but not limited to, if events beyond its reasonable control make Survey or Survey Contest administration not feasible, or if the integrity of the Survey or Survey Contest is impaired for any reason including, but not limited to, a virus, bug, computer, electronic or system malfunction, or if human error or another cause beyond Fairstone's control should corrupt the administration, security or fair play of this Survey or Survey Contest. Fairstone also reserves the right to amend the Rules at any time and without notice to Respondents for any reason, including, but not limited to, correcting clerical errors in the Rules or advertising materials. All of Fairstone's decisions concerning the Survey Contest are final.

PRIVACY

By entering this Survey Contest, Respondent agrees to provide such personal information to Fairstone that is necessary to administer the Survey and Survey Contest. Respondent also agrees to have his or her personal information used to create a list of Respondents and for the completion of the random draw.  

By participating in the Survey Contest, Respondent also agree to be bound by Fairstone’s Terms and Conditions found at, https://www.fairstone.ca/en/terms, and Respondent’s personal information will be used in accordance with Fairstone’s Privacy Policy found at https://www.fairstone.ca/privacy. To the extent of any inconsistency between the Terms and Conditions and Privacy Policy, on the one hand, and these Contest Rules, on the other hand, these Contest Rules shall prevail..

ADDITIONAL TERMS:

Fairstone reserves the right to cancel or suspend the Survey or Survey Contest in the event of any accident, printing, administrative, or other error of any kind without prior notice or obligation. In the event of a conflict between the Rules published in the English language and the Rules published in the French language, the English language version shall prevail except for in the province of Quebec where the French rules shall prevail.

 

The Rules are posted on Fairstone’s website: https://www.fairstone.ca/en/terms/customer-experience-survey-rules.

 

Any litigation with respect to the Contest Survey must be commenced in the City of Toronto, Ontario.

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