Official Fairstone Financing Customer Experience Survey Rules (the “Rules”)

BY COMPLETING THE SURVEY AND PROVIDING FULL NAME, EMAIL AND ADDRESS ALL ENTRANTS AGREE TO BE BOUND BY THESE RULES. THE CONTEST IS INTENDED TO BE CONDUCTED SOLELY IN CANADIAN PROVINCES AND THE CONTEST RULES SHALL BE EVALUATED ACCORDING TO APPLICABLE CANADIAN LAW. THE CONTEST RULES SHALL BE VOID IN WHOLE OR IN PART WHERE PROHIBITED BY LAW.

THE SURVEY CONTEST

The Fairstone Financial Inc. (“Fairstone”) Fairstone financing customer experience survey (the “Survey”) contest (the “Survey Contest”) runs from November 15, 2024 at 12:01:01 a.m to November 29, 2024 at 11:59:59 p.m. Eastern Time  (the “Survey Contest Period”). 

ELIGIBILITY

The Survey Contest is open to legal residents of Canada who are of the age of majority in the province/territory of entry, and who are an existing customer of Fairstone.

 

The following residents located in Quebec are not eligible to enter the Survey Contest: (i) persons for whom this publicity contest is carried on; (ii) Fairstone employees, representatives or mandataries; (iii) the Survey Contest members of the jury; and (iv) persons with whom members of the jury are domiciled.

SPONSOR

The sponsor of this Survey Contest is Fairstone.

PRIZES

There are five (5) prizes available to be won across Canada during the Survey Contest Period.

 

The prizes consist of five (5) Walmart gift cards valued at $200 each (each a “Prize” and together, the “Prizes”). 

 

All dollar amounts in the Rules are in Canadian dollars. A Prize cannot be transferred for value and must be accepted as awarded without substitutions or transfers, except at Fairstone’s sole discretion.

 

Winners must comply with the Rules. Fairstone reserves the right to substitute any Prize for a prize of equal or greater value. Any additional costs incurred in collecting and using the Prize are the Survey winner’s responsibility. There is a maximum of one Prize awarded per Respondent (as defined below) per calendar year.

HOW TO PARTICIPATE

The Survey will be transmitted to Fairstone existing customers via email.

 

To participate, eligible customers will need to complete the Survey during the Survey Contest Period (each such eligible customer, a “Respondent”), and provide their full name and email address (each completed Survey a “Submission”).

 

There is a limit of one (1) Submission into the Survey Contest per Respondent. All Submissions will become the property of Fairstone. Fairstone will only contact the Respondents whose Survey Contest Submissions are drawn (see details below). 

NO PURCHASE REQUIRED

There is no purchase required to enter the Survey Contest. 

THE DRAW

After the Survey Contest Period, a random draw of Survey Contest Submissions will be made to select five (5) Respondents (each a “Selected Respondent”). The draw for five (5) Prizes will be conducted by Fairstone on December 13, 2024, at 3:00 p.m. ET. The draw will be conducted at Fairstone’s offices located at 255 Queens Ave, London, Ontario N6A 5R8.

 

The odds of winning a Prize depend on the number of Submissions received during the Survey Contest Period.

 

ALL POTENTIAL SURVEY CONTEST WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR, WHOSE DECISIONS ARE FINAL. A SELECTED RESPONDENT IS NOT A WINNER OF ANY PRIZE, UNLESS AND UNTIL THE SELECTED RESPONDENT'S ELIGIBILITY HAS BEEN VERIFIED BY THE SPONSOR AND THE SELECTED RESPONDENT HAS BEEN NOTIFIED BY THE SPONSOR THAT VERIFICATION IS COMPLETE.  

TO WIN

The Selected Respondents will be notified via the Notification Email within 5 business days following the draw.

 

Fairstone will send an email to each Selected Respondent (the “Notification Email”) using the address that the Selected Respondent provided in the Survey. A declaration and release form (the “Release Form”), which includes a mathematical skill-testing question (the “Skill-Testing Question”), will be attached to the Notification Email and will need to be completed and returned by the Selected Respondent. In the event that the Selected Respondent does not reply to the Notification Email, fails to sign and return the Release Form, or fails to correctly answer the Skill-Testing Question via email, all within seven (7) business days of the Notification Email being sent, they will forfeit the Prize.

 

The Prizes will be distributed to each Selected Respondent electronically (by email).

 

The Release Form contains the Selected Respondent’s consent to (1) be contacted for research purposes and (2)  the use of his or her name, address and/or photograph in advertising or other publicity by Fairstone, its agencies, or its third party service providers, without any payment or other compensation to the Selected Respondent. The usage indicated in (2) may include without limitation, publication on the Fairstone website(s), microsite(s) and e-newsletters, among other locations, of the Selected Respondent’s name, the fact that the Selected Respondent is or was a Fairstone customer, that Selected Respondent is a Prize winner, any other basic biographical details the Selected Respondent provides to Fairstone representatives when claiming the Prize, and any statements the Selected Respondent makes to Fairstone representatives regarding the Prize, the Survey Contest, or his or her thoughts/feelings about winning the Prize (which may be quoted in a complete or an abridged format).

GENERAL TERMS AND CONDITIONS

Fairstone, its officers, directors, employees, agents, promotional agencies, venue owners, event or sponsorship partners and prize suppliers and their subsidiaries, related or offiliated entities and each of their respective successors and assigns (the “Released Parties”) are not responsible for any human or computer-generated or other technical error in the administration of the Survey or of the Survey Contest; the unavailability of Survey websites; transmission errors resulting in the loss of submissions; incomplete submissions, or for erroneous potential winner or winner announcements. Survey Respondents forever release and discharge the Released Parties from any and all actions, causes of action, claims, costs and payments for damages, loss, injury, or death, however occurring, as a result of the participation in this Survey Contest or acceptance and usage of the Prize.

 

Survey Contest Submissions are subject to verification by Fairstone. Any Survey Contest Submission form that is, in Fairstone’s opinion, fraudulent, incomplete, mutilated, contains inappropriate language or content, or that does not allow Fairstone to correctly identify the Selected Respondent will be rejected and will not entitle the individual to a Prize.

 

This Survey and the Survey Contest are subject to all applicable federal, provincial and municipal laws and regulations and are void where prohibited. 

 

By completing the Survey and by entering the Survey Contest, each Respondent agrees:

a)    to be bound by the Rules and the decisions of Fairstone, which decisions shall be final and binding;

b)    to the unrestricted use, by the Fairstone, in its discretion, or its agents, of his/her name and/or likeness, address, city/province or territory of residence, photograph, picture, portrait, voice, and ideas for advertising, promotional purposes, and/or trade and/or any other purpose in any media or format now or hereafter known without further compensation, permission, or notification, other than the value of the prize offered;

c)     to sign the Release Form granting and acknowledging the rights of the sponsor, in its discretion, or its agents, to publish or broadcast the Selected Respondent's picture, portrait, likeness, name, address, voice and statements for publicity purposes, without any further compensation, other than the value of the prize offered;

d)    the Selected Respondent will sign the Release Form, or such other supporting documentation that Fairstone may request, to give effect to such release upon request by Fairstone;

e)    that Fairstone  is not responsible for any error, omission, interruption, defect or delay in transmission or communication; technical or mechanical malfunctions; failures or malfunctions of phones, phone lines, or telephone systems; interrupted or unavailable cable or satellite systems; errors in the Rules, in any Survey-related advertisements or other materials; failures of electronic equipment, computer hardware or software; or inaccurate entry information, whether caused by equipment, programming used in this Survey or Survey Contest, human processing error, or otherwise:

f)      that Fairstone reserves the right to terminate or suspend the Survey or Survey Contest in whole or in part, and at Fairstone's discretion, award no prizes in a random draw from all Submissions received during any Survey Contest Period, for any reason, including, but not limited to, if events beyond its reasonable control make Survey or Survey Contest administration not feasible, or if the integrity of the Survey or Survey Contest is impaired for any reason including, but not limited to, a virus, bug, computer, electronic or system malfunction, or if human error or another cause beyond Fairstone's control should corrupt the administration, security or fair play of this Survey or Survey Contest. Fairstone also reserves the right to amend the Rules at any time and without notice to Respondents for any reason, including, but not limited to, correcting clerical errors in the Rules or advertising materials. All of Fairstone's decisions concerning the Survey Contest are final; and

g)    that, in Quebec only, pursuant to Section 5(10) of the Rules Respecting Publicity Contests (Quebec), any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux for a ruling. Any litigation respecting the awarding of a prize may be submitted to the board only for the purpose of helping the parties reach a settlement. 

PRIVACY

By entering this Survey Contest, Respondent agrees to provide such personal information to Fairstone that is necessary to administer the Survey and Survey Contest. Respondent also agrees to have his or her personal information used to create a list of Respondents and for the completion of the random draw.  

 

Respondent’s personal information will be used in accordance with Fairstone’s Privacy Policy found at https://www.fairstone.ca/privacy. The personal information provided when a Respondent enters the Survey Contest may also be used by Fairstone to provide Respondent with more information about fundraising or market research initiatives.

ADDITIONAL TERMS:

Fairstone reserves the right to cancel or suspend the Survey or Survey Contest in the event of any accident, printing, administrative, or other error of any kind without prior notice or obligation. In the event of a conflict between the Rules published in the English language and the Rules published in the French language, the English language version shall prevail.

 

The Rules are posted on Fairstone’s website: https://www.fairstone.ca/en/terms/customer-experience-survey-rules.

 

Any litigation with respect to the Contest Survey must be commenced in the City of Toronto, Ontario.

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